Privacy Policy

At BusTix, we take the protection of our customers’ personal data very seriously. This policy aims to inform you about what data we collect, how we use, store, and protect it, and what your rights are as a data subject.

1. What personal data do we collect?
When using our platform, we may collect the following categories of data:

Full name

Email address

Phone number

Travel and booking information

IP address and device data

Information about used payment methods (we do not store actual bank or card details)

2. Why do we use personal data?
Personal data is used for the following purposes:

Processing bookings and ticket purchases

Communicating with the customer regarding orders, changes, and confirmations

Improving our services and overall user experience

Sending notifications and marketing messages (only with explicit consent)

Protection against fraud and misuse

3. How do we store and protect your data?
We use secure servers and protected databases

All data is transmitted via SSL encryption

Internal procedures are in place to ensure limited access and control

4. Who do we share personal data with?
We do not sell or share your data with third parties, except in the following cases:

When necessary to provide data to partners/carriers for booking processing

When legally required or upon request from a competent authority

With third-party service providers (e.g. email services) under confidentiality agreements

5. Your rights
You have the right to:

Know whether we store your data

Request access to your data

Correct or delete your personal data

Restrict or object to the processing of your data

File a complaint with the Commission for Personal Data Protection (or relevant authority)

6. Data retention period
Personal data is retained for the time necessary to fulfill the purposes for which it was collected, but not longer than 5 years after your last activity, unless otherwise required by law.

7. Contact
For any questions, concerns, or requests related to your personal data, you can contact us at:

WebOps Ltd.
Email: [email protected]